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Frequently Asked Questions

How do I operate my Kelvin Jacket?

Once your power bank is charged, the battery should be plugged into the jacket from the cord located in the inside left pocket. The jacket is turned on by pressing and holding the logo located on the chest of the jacket. This button should be pressed down for several seconds until the light turns on. You can then cycle through the heating levels by pressing the button lightly.

To turn your jacket off, press and hold the logo button on the chest of the jacket until the light turns off.

What is your return and exchange policy?

All jacket returns or exchanges are free of charge within the United States. We accept returns when postmarked within 30 days of the purchase dateClothing must be unworn and all components are complete and undamaged in the original packaging. Please contact customer service support@kelvincoats.com to authorize returns or exchanges and obtain instructions.

Find more answers on our FAQ page.


Phone
+1-888-721-1436
Available 9 a.m. to 4:30 p.m. Central Time, Monday through Friday.

Email
support@kelvincoats.com

Please allow 24 hours for a response from our Customer Service.