Exchanges, Returns, and Refund Policy

Returns

All jacket returns are free of charge within the United States. We accept returns when postmarked within 30 days of the purchase dateClothing must be unworn and all components are to be complete and undamaged in the original packaging. Please contact customer service support@kelvincoats.com to authorize returns and obtain a pre-paid return label. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment. This process may take some time to appear on your account as updates vary for each bank and card supplier.

Exchanges

We currently do not offer exchanges for items purchased. If you'd like a different size, color or style, please follow the procedure above and place a new order.