FAQs

How do I turn on my Kelvin Jacket?

Once your power bank is charged, the battery should be plugged into the jacket from the cord located in the inside left pocket. If you are using the red and black 7.4v (X3) battery you will need to turn the battery on as well. All other batteries do not require it. The jacket is turned on by pressing and holding the logo located on the chest of the jacket. This button should be pressed down for several seconds until the light turns on. You can then cycle through the heating levels by pressing the button lightly.

Depending on model:

Red or Blue - High

Blue or Teal- Low

Green - Eco

To Turn off your jacket, press and hold the logo button on the chest of the jacket until the light turns off.

Please watch this short video to see how to operate your jacket.

How do I charge my Kelvin X3 Battery?

The light on the charger indicates charge level. When plugged in, it will be green and then should display red when connected to a battery that is not fully charged. Once the battery is fully charged, it will change back to green. Additionally, the battery will need to be turned on using the on/off button.  This light indicates the charge based on the picture displayed on the battery. Once charged, the battery should be plugged into the jacket from the cord located in the front left pocket.

How do I charge my Kelvin M1 High Capacity Battery?

Connect the wall adapter, power cord, and power bank. Plug into the wall. Charge level is indicated by four lights. The number of lights illuminated indicates current charge level. If no lights illuminate, the power bank is fully discharged. If a blinking light is shown, the power bank is charging. Power level can be checked at any time by pressing the button located next to the charge lights. Once charged, the battery should be plugged into the jacket from the cord located in the front left inner pocket.

Can I wash my Kelvin product? 

Definitely.  All Kelvin products are washing machine safe, although delicate cycle and hang drying is recommended. 

Care Instructions:

Remove Battery Before Washing.
Machine wash warm on delicate cycle.
For best results hand wash in warm water.
Do not bleach.
Do not use fabric softeners.
Hang to dry or tumble on delicate.
Dry iron on low.
Do not dry clean.

What is your return and exchange policy?

All jacket returns are free of charge within the United States. We accept returns when postmarked within 30 days of the purchase dateClothing must be unworn and all components are to be complete and undamaged in the original packaging. Please contact customer service support@kelvincoats.com to authorize returns and obtain a pre-paid return label. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment. This process may take some time to appear on your account as updates vary for each bank and card supplier.

We currently do not offer exchanges for items purchased. If you'd like a different size, color or style, please follow the procedure above and place a new order.

What is your warranty policy and guidelines?

Kelvin branded products are warranted to the original owner against manufacturing defects in materials and workmanship for 6 months. If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

How do I exchange my Kelvin product?

If a different size is required, the fastest method for exchange would be to return your existing Kelvin product and purchase the correct size. Reimbursement for your original purchase will be immediately sent once the clothing item is received at our shipping center and processed.  

Can I ship to international addresses?

At this time, we only ship to the US, Canada and Mexico. Shipping options include standard and expedited with expected delivery duration to be determined based on location. Please note that we are not responsible for any custom fees. Custom fees vary by country.  

Are your products safe?

We understand your concerns and can assure you that all our products are very safe and tested extensively. Additionally, our products are safe to use in all-weather environments including rain and snow. 

How can I provide feedback?

We greatly appreciate any feedback you can provide. Please email us at support@kelvincoats.com. You can also reach us through facebook.com/kelvinheatedcoats.

Why does my battery life differ from what is presented?

Depending on the external temperature, battery life will differ. Colder temperatures can lead to a reduction in performance in certain circumstances. 

Can I use a non-Kelvin battery with your product?

We do not recommend using any non-Kelvin batteries with our products or the use of Kelvin batteries with other products. We can only assure that Kelvin certified items are designed, built, and tested to strict standards.

What is the meaning of Kelvin Coats?

We are a textile company who delivers value to the consumer by providing an aesthetically forward approach to technologically advanced heating solutions. This is represented by the thermometric temperature scale Kelvin, as we see our company’s progression as a smart textile platform rather than solely a clothing brand.  

What does the Kelvin Coats Logo Represent?

Our logo integrates the first letter of our name into an abstract interpretation of the transformation from a snowflake to a sunburst.

Why purchase a Kelvin Coats clothing item?

We are an employee owned and dedicated company with a passion for progressing and designing trendy winter clothing.

How can I help progress heated clothing design?

All customers become part of our team. We would love to hear your feedback so that we can continually evolve together.

What Kelvin size is best for me?

Please see our size chart here.

Are Kelvin Coats environmentally friendly? 

We believe in sustainability just as much as you. Thus, we take specific steps in the sourcing of materials to provide a sustainable product. Additionally, we look to utilize heated clothing as a platform to limit the use of disposable hand warmers. Finally, by taking the bulk out of clothing, the weight of fabric can be reduced and overall textile consumption is minimized.

Can I purchase Kelvin products at retail outlets? 

Unfortunately, at this time we only offer online sales.